2boys Trading Ltd. FAQ

Order

Do I have to register to order online?

Our website is for businesses, not end consumers. Therefore, we do everything to protect our client's prices so that their customers cannot see what these clients pay for their merchandise. We only sell to registered businesses. Once you've signed up, you'll wait about 1 business day to be approved and receive an email letting you know your account is now active.

Can I change or Cancel my order?

Once you have finalized your order and processed payment it cannot be changed, however you can cancel your order. If you wish to cancel your order please contact us as soon as possible. If you cancel before your order is dispatched you will receive a full refund. If your items have already been sent then your order can no longer be cancelled.

Pricing

Does the price shown include GST?

All prices listed online are in New Zealand dollars and are exclusive of GST and any freight charge. GST and freight charge will be added on the final invoice. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason.

Payment and Security

How do I pay for my order?

Currently, you can only pay for your order using internet banking.

Delivery

How much will delivery cost?

Please visit the Shipping and Return page for more information.

When will I receive my order?

  • Standard Sized items usually delivered within 2-4 business days (Rural Delivery will take longer in some areas).
  • Oversized Items usually delivered within 5-7 business days (Rural Delivery will take longer in some areas).

Can I track my order?

If your order has been dispatched you will have received an email that contained a tracking number. You can use this tracking number to see the delivery status of your products.

How are orders delivered?

Your order will be delivered by courier. We only deliver to business addresses.

Do you deliver overseas?

All orders will be shipped using our preferred freight or courier company within New Zealand. For export orders, it is the responsibility of the purchaser to arrange for shipment and insurance of the goods with their nominated freight agent.

Can I get different products within my order sent to different addresses?

We do not offer the ability to ship to multiple addresses at present.

Returns & Refund

Can I return a product?

You can receive a refund, only for order shortages, damaged items, or defective products. No returns will be accepted without authorization.To see the full Return and Refund details please click here.

My product has been damaged during delivery - what should I do?

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as courier company will need to inspect it. Please contact us and we will organize the process for inspection and credits will be issued in your account on the website.

My Account

I have forgotten my password, what should I do?

Simply click the “Forgot your password?” option or click here, enter your email address and we will send an email to your registered email address with a link to a page where you can change your password.

How do I find and/or change my account details?

This can be done in the My Account area (which you can access by logging in) and can be found in the “Edit my details” section. Make your changes and click update to save changes.

Email

Why should I subscribe to email?

By subscribing to our emails we can send you invoices and order details.

How do I make sure your emails don't go into my Junk or Spam folder?

To ensure that you receive the emails you’ve signed up for from us, you can add our sending domain info@2boys.co.nzinfo@2boys.co.nz to your contacts list or a "whitelist" (or list of trusted senders) within your email application or at your ISP. This means that when we send you an email it will automatically come into your inbox and not be flagged as Junk Mail. It also means you’ll see the pictures in our mails without having to do anything.

Different email applications work in different ways. Guides for whitelisting us for Microsoft Outlook, Gmail, Yahoo! and Hotmail are below.

Outlook

It's very easy to add the info@2boys.co.nz domain to your safe senders list with Outlook.

  • 1. Select the message in your inbox and right-click
  • 2. Choose "Junk" from the drop-down menu
  • 3. Choose "Never Block Sender's Domain (@example.com)' to add us to your Safe Senders List

By default Microsoft Outlook also blocks images in HTML emails. You can add the info@2boys.co.nz domain to your Safe Sender List to automatically download images by following these steps.

  • 1. If a new email message appears in the inbox without the images displaying correctly, right-click on the message displayed at the top of the preview pane "Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message."
  • 2. Choose "Add the domain to Safe Senders List" from the drop-down menu that appears.
  • 3. The email will download all images included within it, and automatically download any images contained within future emails from the info@2boys.co.nz domain.

Gmail

If you find email from us in your Gmail spam folder, select the email and click the 'Not Spam' button. Then:

  • 1. Open an email you have received from us
  • 2. Click on the triangle/arrow icon next to 'reply'
  • 3. Click 'Add 2boys to Contacts list'

Yahoo

  • 1. Open the email you have received from us so you can add us to your address book
  • 2. Click 'Add to contacts'
  • 3. On the add contact popup add any additional information required
  • 4. Click save to finish

Hotmail

The popular free web mail application Hotmail also allows for Junk Mail filtering to help prevent high levels of SPAM reaching its users. To add the info@2boys.co.nz domain to your Hotmail account settings follow the instructions below:

  • 1. Log in from the Hotmail homepage
  • 2. Click on the Options link to the top right (near the Help link)
  • 3. Choose Mail from the navigation on the left hand side
  • 4. Click on Junk Email Protection
  • 5. Click on the Safe List link
  • 6. Type the info@2boys.co.nz domain name in the field and click Add (note that the domain does not require any "www" prefix as this is only used to address websites)
  • 7. Log out of Hotmail

Other

Other web mail applications should have similar options to Hotmail. Check your web mail providers help documentation or contact them directly via email asking for assistance.

For more information on whitelisting or Safe Sender Lists please refer to your email application's help section or contact your ISP about whitelisting domains prior to delivery to your inbox.

How can I identify a phishing email that is not sent from 2boys Trading?

Unofficial "From" address
Emails from 2boys Trading Ltd. always come from "@2boys.co.nz" email address. If the sender's email address is similar to, but not the same as above, it may have been sent by phishers.

Unofficial "From" name
‘From Name’ emails sent by 2boys Trading Ltd. always come from " 2boys Trading Ltd”. If the sender's ‘From Name’ is similar to, but not the same as above, it may have been sent by phishers.

Spelling mistakes
Read your email carefully and report anything that seems suspicious.

Link address looks odd
However, your mouse over any links embedded in the body of the email before clicking on them. If the link address looks odd, don’t click on it. If you want to test the link, open a new window and type-in the website address directly, rather than clicking on the link.

Ask for personal information
If your email is asking you to provide personal information on a page that is not hosted by 2boys Trading Ltd. (www.2boys.co.nz) be cautious. Email our Customer Service Team or call us on 09 265 0904 and we can double check for you.

Unusual signature
2boys Trading Ltd. emails always provide our physical address and the reason as to why you are receiving them, i.e. you are a subscriber. If your email doesn't contain the standard signature it may have been sent by phishers.

Attachments
Including malicious attachments that contain viruses and malware is a common phishing tactic. Malware can damage files on your computer, steal your passwords or spy on you without your knowledge. Don’t open any email attachments that you weren’t expecting.

* Contact our Customer Service Team if you wish to report a possible phishing email or you need any help identifying phishing emails that look like they may be from us. Contact us by email or call us on 09 265 0904.

Customer Service

I need more help. Who can I contact?

Email or contact us on 09 265 0904. We are available from 9:00 AM to 5:00PM Monday to Friday.